Statuses

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Mailgun
Mailgun

Route delays in EU Region

Oct 28, 02:40 PDT Resolved - This incident has been resolved. Oct 28, 02:27 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 28, 01:54 PDT Identified - The issue has been identified and a fix is being implemented. Oct 28, 01:36 PDT Investigating - We are currently investigating this issue.

Mailgun
Mailgun

Route delays in EU Region

Sep 30, 02:58 PDT Resolved - This incident has been resolved. Sep 30, 02:48 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 30, 02:38 PDT Identified - The issue has been identified and a fix is being implemented. Sep 30, 02:16 PDT Investigating - We are currently investigating this issue.

Mailgun
Mailgun

Route delays in EU Region

Sep 14, 03:13 PDT Resolved - This incident has been resolved. Sep 14, 02:55 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 14, 02:15 PDT Investigating - We are currently investigating this issue.

Mailgun
Mailgun

EU Messaging Outage

Sep 4, 07:33 PDT Resolved - This incident has been resolved. Sep 4, 07:21 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 4, 07:16 PDT Investigating - We are currently investigating this issue.

Mailgun
Mailgun

Microsoft Incident Resulting in Delivery Issues to M365

Sep 4, 05:54 PDT Resolved - Microsoft has resolved the underlying issue, we are seeing deliveries to M365 process normally. Sep 4, 05:22 PDT Update - We are continuing to monitor for any further issues. Sep 4, 05:20 PDT Monitoring - Starting around 08:00 UTC, Microsoft began experiencing an incident causing an increased volume of deferred emails across all M365 regions. The affected responses are returning "451 4.7.500 Server busy". Our teams are actively monitoring the situation. Sending to other email providers is not affected.

Mailgun
Mailgun

Event Log Delays in US Region

Aug 31, 15:01 PDT Resolved - Event queues have caught up and events are processing normally. Aug 31, 14:28 PDT Update - The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery. We expect all delays to be resolved within the hour. Aug 31, 13:43 PDT Update - The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery. Aug 31, 13:13 PDT Update - The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery. We expect all delays to be resolved in the next 2 hours. Aug 31, 12:38 PDT Update - The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery. Aug 31, 11:59 PDT Update - The delays in event processing are reducing. We expect all delays to be resolved in the next 3 hours. Aug 31, 10:56 PDT Update - We are putting a fix in place for this issue. There is significant backlogs of event logs to process. We update the expected time of resolution when available. Aug 31, 10:05 PDT Update - We are continuing to work on a fix for this issue. Aug 31, 09:24 PDT Update - We are continuing to work on a fix for this issue. Aug 31, 08:29 PDT Update - We are continuing to work on a fix for this issue. Aug 31, 07:47 PDT Identified - We are currently experiencing delays in event log processing in our US region.

Mailgun
Mailgun

EU Messaging Outage

Aug 27, 14:16 PDT Resolved - This incident has been resolved. Aug 27, 14:00 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 27, 13:45 PDT Identified - We have identified the issue and working on restoring service. Aug 27, 13:38 PDT Investigating - We are currently investigating an outage in our EU datacenter

Mailgun
Mailgun

GCP Reporting Multi Service Outage in US-West1

Aug 20, 10:31 PDT Resolved - This incident has been resolved. Aug 20, 10:09 PDT Update - GCP has put a mitigation in place, we are monitoring the results. At this time we are experiencing no impacts. All delayed webhooks and logs have been processed. Aug 20, 09:30 PDT Update - Outbound delivery is operating normally. Currently there are delays for event logs and some webhooks. Aug 20, 09:19 PDT Monitoring - Mailgun is monitoring service impacts in GCP's us-west1 region. We are routing traffic away from impacted infrastructure. Currently we are seeing delays in log processing and a small number of message sends.

Mailgun
Mailgun

Email Delivery Failures to Microsoft 365 Domains

Aug 17, 13:18 PDT Resolved - We have received confirmation that an external issue impacting email delivery to Microsoft 365 domains has been resolved. Impacted messages would have received an error stating "5.7.511 Access denied, banned sender" between Friday, August 14th and Monday, August 17th. Any failed messages will need to be resent. Information on retrying messages can be found in our Help Center here: https://help.mailgun.com/hc/en-us/articles/18596982041883-Resending-messages

Mailgun
Mailgun

Click and Open Tracking Degraded (US Regions)

Aug 11, 00:07 PDT Resolved - This incident has been resolved. Aug 10, 23:54 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 10, 22:32 PDT Identified - The issue has been identified and a fix is being implemented. Aug 10, 22:32 PDT Investigating - We are currently experiencing a denial of service attack against our click and open tracking servers in our US regions. Remediation work is underway. Some requests may time out or fail at this time.

Mailgun
Mailgun

Route delays in EU Region

Jul 24, 06:49 PDT Resolved - All delayed messages have been processed. Systems are operating normally Jul 24, 06:18 PDT Monitoring - A fix has been implemented and we are monitoring the results. Delayed messages are being processed. Jul 24, 06:16 PDT Update - We are continuing to work on a fix for this issue. Jul 24, 05:38 PDT Identified - The issue has been identified and a fix is being implemented. Jul 24, 05:27 PDT Investigating - Inbound messages processed by routes are currently experiencing delays in processing.

Mailgun
Mailgun

US Email Validation 500's and Mailgun Control Panel Unavailable

Jul 13, 12:56 PDT Resolved - This incident has been resolved. Jul 13, 12:45 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 13, 12:24 PDT Identified - The issue has been identified and a fix is being implemented. Jul 13, 11:51 PDT Update - We are continuing to investigate this issue. Jul 13, 11:23 PDT Investigating - We are currently investigating this issue.

Mailgun
Mailgun

Mailgun Control Panel Unavailable For Some Users

Jul 10, 13:11 PDT Resolved - This incident has been resolved. Jul 10, 12:58 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 10, 12:48 PDT Update - A fix is in the process of being rolled out to impacted regions. Jul 10, 12:33 PDT Update - We are continuing to work on a fix for this issue. Jul 10, 11:59 PDT Update - We are continuing to work on a fix for this issue. Jul 10, 11:36 PDT Update - We are continuing to work on a fix for this issue. Jul 10, 11:07 PDT Identified - The issue has been identified and a fix is being implemented. Jul 10, 11:07 PDT Monitoring - A fix has been implemented and we are monitoring the results.

Mailgun
Mailgun

Inspect previews not rendering

Jun 25, 13:35 PDT Resolved - This incident has been resolved. Jun 25, 13:24 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 25, 13:21 PDT Identified - The issue has been identified and a fix is being implemented. Jun 25, 13:03 PDT Update - We are continuing to investigate this issue. Jun 25, 12:21 PDT Investigating - We are currently investigating an issue with email previews not working. Outbound processing, inbound processing, logs and webhook delivery are operating normally.

Mailgun
Mailgun

Log retrieval errors in the US region

Jun 23, 09:09 PDT Resolved - This incident has been resolved. Jun 23, 08:56 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 23, 08:25 PDT Update - We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally. Jun 23, 07:52 PDT Update - We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally. Jun 23, 07:13 PDT Update - We are continuing to work on a fix for this issue. Jun 23, 06:10 PDT Update - We are continuing to work on a fix for this issue. Jun 23, 05:07 PDT Update - We are continuing to work on a fix for this issue. Jun 23, 04:19 PDT Update - We are continuing to work on a fix for this issue. Jun 23, 03:41 PDT Update - We are continuing to work on a fix for this issue. Jun 23, 03:04 PDT Update - We are continuing to work on a fix for this issue. Jun 23, 02:30 PDT Identified - The issue has been identified and a fix is being implemented. Jun 23, 02:14 PDT Investigating - Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

Mailgun
Mailgun

Partial Delay in Event Processing for US Region

Jun 18, 03:24 PDT Resolved - This incident has been resolved. Jun 18, 03:11 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 18, 02:53 PDT Identified - The issue has been identified and a fix is being implemented. Jun 18, 02:11 PDT Update - We are continuing to investigate this issue. Jun 18, 01:34 PDT Investigating - Customers using the events/logs APIs or viewing logs in the customer portal may see delays in some events appearing. These delays are only affecting a subset of our customers.

Mailgun
Mailgun

Delayed logs in US region

Jun 16, 10:34 PDT Resolved - This incident has been resolved. Jun 16, 09:16 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 16, 08:48 PDT Update - We are continuing to investigate this issue. Jun 16, 08:08 PDT Update - We are continuing to investigate this issue. Jun 16, 07:28 PDT Investigating - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Mailgun
Mailgun

Delayed logs in US region

Jun 5, 07:15 PDT Resolved - This incident has been resolved. Jun 5, 07:04 PDT Monitoring - A fix has been implemented and we are monitoring results. Outbound processing, inbound processing, and webhook delivery continue operating normally. Jun 5, 06:26 PDT Investigating - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Mailgun
Mailgun

Delayed logs in US region

Jun 4, 14:04 PDT Resolved - This incident has been resolved. Jun 4, 13:48 PDT Monitoring - Logs are flowing normally and engineers continue to monitor. Jun 4, 12:52 PDT Update - We are continuing to investigate this issue. Outbound processing, inbound processing, and webhook delivery continue to operate normally. Jun 4, 11:42 PDT Update - We are continuing to investigate this issue. Jun 4, 11:01 PDT Investigating - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Mailgun
Mailgun

Delayed sending in EU

May 25, 08:55 PDT Resolved - This incident has been resolved. May 25, 08:45 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 25, 08:35 PDT Update - We are continuing to work on a fix for this issue. May 25, 07:46 PDT Identified - The issue has been identified and a fix is being implemented. May 25, 07:10 PDT Update - We are continuing to investigate this issue. May 25, 06:38 PDT Investigating - We are currently investigating this issue. May 25, 06:00 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 25, 05:59 PDT Update - A fix has been implemented and we are monitoring the results. May 25, 05:48 PDT Update - We are continuing to investigate this issue. May 25, 05:18 PDT Investigating - We are currently investigating this issue.

Mailgun
Mailgun

Automatic Sender Security Records Not Provisioning

May 7, 11:42 PDT Resolved - This incident has been resolved. May 7, 05:40 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 6, 12:46 PDT Update - We are continuing to work on a fix for this issue. May 6, 08:40 PDT Identified - Customers creating domains with Automatic Sender Security may have CNAME records with no corresponding TXT records reflecting DKIM keys. A fix for this issue is being prepared.

Mailgun
Mailgun

Elevated Timeouts for Validations

Apr 17, 10:15 PDT Resolved - This incident has been resolved. Apr 17, 10:05 PDT Update - We are continuing to monitor for any further issues. Apr 17, 10:05 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 17, 09:45 PDT Identified - The issue has been identified and a fix is being implemented.

Mailgun
Mailgun

TLS Certificate Validation Errors for Clients Without SNI

Apr 15, 08:34 PDT Resolved - This incident has been resolved. Apr 15, 07:02 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 15, 06:42 PDT Identified - The issue has been identified and a fix is being implemented. Apr 15, 06:40 PDT Investigating - We are currently investigating an issue where customers making HTTPS requests to our API without Server Name Indication (SNI) enabled are being presented with an expired SSL/TLS certificate. This results in certificate validation failures for affected clients.

Mailgun
Mailgun

Elevated 500 errors on Messages endpoint in US

Apr 7, 10:42 PDT Resolved - This incident has been resolved. Elevated 500 errors beginning at 17:25 UTC resolved at 17:30 UTC Apr 7, 10:32 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 7, 10:30 PDT Identified - The issue has been identified and a fix is being implemented.

Mailgun
Mailgun

Elevated 401 errors in US Region

Mar 19, 11:53 PDT Resolved - A fix has been deployed and systems are back to normal. Mar 19, 11:43 PDT Identified - Some requests may be incorrectly failing with 401 error codes in our US region.