ElevenLabs
Intermittent Sign in issue
Status: Resolved We have not seen any further errors after the fix was applied. Users are now able to sign-in successfully again.
ElevenLabs
ElevenCreative - Image & Video - Degraded performance
Status: Resolved The issue affecting image and video generation, Flows, and MCP in ElevenCreative has been resolved. Generations are completing normally. Affected components All features (Operational)
ElevenLabs
Multiple US endpoints experiencing timeouts and latency
Status: Resolved The incident is resolved. Error rates are back to normal, and stable service has been confirmed. We will publish a Root cause analysis once our review of the incident is complete. Affected components Telephony (Operational) RAG (Operational) Quality (Operational) Other Agents APIs (Operational) UI (Operational) Integrations (Operational) Conversations (Operational)
ElevenLabs
Increased Dubbing Latency and Failure Rate
Status: Resolved After several hours of monitoring, our metrics show that error rate has remained at its stable baseline since 17:55 UTC; the increase in Dubbing platform latency and failure rate is now resolved. Affected components Other APIs (Operational) All features (Operational)
ElevenLabs
Agent SIP Conversation Disruption
Status: Resolved We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion. Affected components Telephony (Operational)
ElevenLabs
Music 2.5 endpoints performance degraded
Status: Resolved Music had reduced availability after a latent infrastructure configuration issue was triggered by routine automated maintenance. This stopped new instances from starting and prevented automated recovery, and service was restored by manual intervention. The service is now fully operational again. Affected components Other APIs (Operational)
ElevenLabs
increase in latency
Status: Resolved The issue has been resolved, latency is back to normal. Affected components Text to Speech (Operational)
ElevenLabs
Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
Status: Resolved We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation. Affected components Speech to Text (Operational) Other APIs (Operational) Conversations (Operational) All features (Operational)
ElevenLabs
Increased latency for Speech to Text API requests
Status: Resolved Our engineers have confirmed that STT latency has fully recovered. Affected components Speech to Text (Operational)
ElevenLabs
Some ElevenAgents calls failed to start
Status: Resolved The issue has been fully resolved and everything is functional again. Affected components Telephony (Operational)
ElevenLabs
Claude MCP connection not working
Status: Resolved Our engineers have deployed a fix that has fully restored Claude MCP functionality. Affected components All features (Operational)
ElevenLabs
Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests
Status: Resolved After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability. Affected components Speech to Text (Operational) Other APIs (Operational)
ElevenLabs
Customer support ticketing system not receiving new tickets and ticket replies
Status: Resolved We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved. Affected components All features (Operational)
ElevenLabs
Elevated latency on Text-to-Speech and Speech-to-Text Requests
Status: Resolved The issue has been resolved. A root cause analysis will be shared shortly. Affected components Text to Speech (Operational) Speech to Text (Operational)
ElevenLabs
Media not loading across several products
Status: Resolved Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally. Affected components Other APIs (Operational) All features (Operational)
ElevenLabs
Inbound Twilio calls experiencing intermittent connection failures
Status: Resolved Inbound calls are currently operational. Affected components Telephony (Operational)